Shipping policy
Due to the global impact of COVID-19, production and delivery times have been delayed by up to 15 business days than the time frame below. We truly apologize for this inconvenience and appreciate your understanding in this period.
Wish you and your family all the best.
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All items offered on Gosszy are made-to-order. This means that when you place your order, we print that item/s just for you, one at a time for the best quality!
We work with different artists and manufacturers worldwide. This is the reason for the delivery times below. Keep in mind that that is also the reason we are able to offer such amazing pricing on our products.
To estimate when you can expect your order, please refer to the time frame below. It includes our most popular products and these following time periods:
- Production time: The time when your order waits in production queue until being produced. Our production timeline may shift daily depending on overall order volume.
- Shipping time: From the time package is handed over to the delivery company to when it arrives at its destination.
Note: In peak season, your parcel may arrive late than expected delivery. We're so sorry for this inconvenience and hope that you can understand for us.
ESTIMATED TIME OF ARRIVAL (Business Days)
| Type of product | Production Time | Shipping Time (US Regions) |
| Wooden Sculpture | 5-7 Business days | 7-15 Business days |
| Doormat | 5-7 Business days | 7-15 Business days |
| Tumbler | 2-5 Business days | 5-10 Business days |
| Canvas | 1-3 Business days | 5-10 Business days |
| T-shirt | 1-3 Business days | 5-10 Business days |
| Mug | 1-3 Business days | 5-10 Business days |
| Poster | 1-3 Business days | 5-10 Business days |
| Blanket | 5-7 Business days | 7-10 Business days |
| Garden Flag | 5-7 Business days | 7-12 Business days |
| Car Hanging | 6-9 Business days | 7-12 Business days |
| Yard Signs | 5-7 Business days | 5-10 Business days |
| Puzzle | 6-9 Business days | 7-15 Business days |
| Tote bag | 5-7 Business days | 7-15 Business days |
| Metal Sign | 6-9 Business days | 7-15 Business days |
| Shoes | 6-9 Business days | 7-15 Business days |
| Keychain Acrylic | 5-7 Business days | 7-15 Business days |
| Banner | 6-9 Business days | 5-10 Business days |
| Stole | 5-7 Business days | 7-15 Business days |
ORDER TRACKING
You will receive a confirmation email with a tracking link so that you can follow your order all the way home! Please allow 5-7 days for the carrier to scan your package into their system.
If you attempt to track your package and there is no information available that just means there is a delay in updating the information on the system, please do not worry.
If it is over your estimated arrival date, please don't hesitate to contact us for handling this for you.
INCORRECT ADDRESS
Make sure you provide the correct address at checkout because we are not responsible if your order gets delivered to the wrong address.
If you contact the final mile carrier after the order has left our warehouse and ask them to forward or redirect your parcel, we are not responsible if that parcel gets lost, stolen, or damaged.
PLEASE NOTE:
1. The above time frame is only applied for orders to the US with standard shipping method.
2. The majority of our orders are processed and shipped within the time frame we offer above. However, the time period above is only approximate and can differ in individual cases. Some items/orders (heavy shipping product) may require a longer ship-out and/or delivery time frame.
3. Due to unforeseeable delivery bottlenecks with our suppliers as well as delivery companies, deliveries may have some unexpected delays. We apologize for any inconvenience caused
4. Holiday shipping: Due to certain US and International Holidays, especially in peak seasons, orders may take longer to ship out.
5. International orders: It may take additional days if orders have to go through customs. We have no influence on the customs process and apologize for any inconvenience due to delivery delays resulting from this.
If you have any questions please contact us:
Email: support@gosszy.com
Address: 68 Circular Road #02-01, 049422, Singapore
US Office: 99 Wall Street #3868, New York NY 10005
Customer Support & Design: 68 Nguyen Hue, District 1, HCMC, Vietnam